Wells Fargo refuses to return the woman’s life savings after being bombed by a con man and then his bank account is bombed. This is how she broke through the bank’s denials

Wells Fargo reportedly refused to refund a life-saving woman to a con man who claimed to work for the banking giant.

Houston resident Heather Sanders said he received a call carrying Wells Fargo’s phone number, Fox News reports.

Sanders says people on the other line convinced her that her account was in danger.

During the call, Sanders says the burglar entered her old pin into the phone and asked her to enter the new pin twice before hitting the pound sign. She also says the con man told her to cut off her debit card, put it in an envelope, and wait for the courier to pick it up.

“I made a mistake, I didn’t cut the chip in half. Like he said, I just cut the card in half.”

At the end of the conversation, she says the burglar told her to expect another call at 8:30am the next day.

But instead of giving Sanders another call, the burglar plundered her account – withdrawing more than $4,000 from different locations, including Wells Fargo ATM.

Sanders suddenly sought Wells Fargo’s help to collect her funds, but the bank denied the request for a refund.

“We understand that you unconsciously took part in the fraud scheme.

You may have acted in good faith, but you cannot assume responsibility for financial transactions that customers negotiate or otherwise endorse with unknown individuals. ”

All hope seemed lost after Fox News aired the story of Sanders, but Wells Fargo reportedly changed the song.

The victim says,

“After it aired on Friday, they reached out and opened it by Monday and escalated to the best department. I had the answer within three days, they could take up to 10 cases. I said that, and I don’t think they would have stuck with their decision, regardless of the evidence I sent.”

In a statement, Wells Fargo is pleased to be able to resolve the issue by “working directly with customers.”