A Bank of America client says the lender repeatedly refused a refund after thousands of dollars disappeared from his account in the middle of the night.
$38,000 was stolen from an account that Justin Chan collaborated with his sister last September, ABC-affiliated news station KGTV reported.
The theft occurred after a SIM swapping attack. There, hackers were able to convince the new device to Port Chan’s mobile phone number.
With access to the two-factor verification code, Chan says the hacker has changed his login credentials and started three outgoing wire transfers.
“All of these instances happened within three hours from around 2am to around 3am. It was very fast.”
Chang says he reported the fraud case to Bank of America, but the lender refused to give the refund.
“Our research confirmed that the transaction in question was valid via a text message response (SMS/MMS);
Bank of America later resumed its investigation in November, but Chang refused to give a refund. Chang also submitted a letter from Xfinity Mobile to Bank of America, saying his phone number was “highly likely to be accessed by a third party as a result of fraud,” but the lender did not respond.
“I didn’t think I’d get the money back. It was a very difficult situation to begin with. Bank of America was difficult. ”
KGTV says things have made a positive shift after the news team kept pushing Bank of America on the issue. The lender refunded $20,000, and the trading platform Robinhood, where the remaining $18,000 was sent, refunded the remaining funds.
Generated Image: Midjourney
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