Aqua Wallet suspends Dolphin card program following provider issues

JAN3’s Latin American lightning wallet Aqua suspends Dolphin Card. Affected users will receive a USDT refund via Liquid.

Aqua Wallet said that due to an unexpected issue with its card provider, all cards in the Dolphin Card program have been suspended and Dolphin Cards will be deactivated with immediate effect, affecting cardholders worldwide.

The company states that any remaining balances will be refunded in USDT on Liquid and pending merchant refunds will not be returned to the card. Refunds require a secure request form on the website, and once provider funds arrive, they will be sent to the user’s AQUA wallet or any Liquid-enabled wallet.

read more: Aqua Wallet reveals upcoming integration focused on Latin America

🧭Frequently Asked Questions

• How do I request a USDT refund? Please visit the secure refund form on our website and submit your Liquid USDT address.
• Will merchant refunds be returned to my Dolphin Card? No; pending merchant refunds will not be returned to your Dolphin Card, according to the announcement.
• When will my refund be processed? Your refund will begin processing once Aqua receives your funds from your provider, after which you will receive a confirmation email.
• Does this affect all Aqua wallet services? Only the Dolphin Card will be suspended. Other Aqua wallet services will continue to work.